Suhayeb Jaabo

Greetings, I am "Suhayeb Jaabo", IT Service & Projects Managment Professional, i am certified PMP, CISA, ITIL, ISO 20000, MCSA.

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Technology and business executive; with hands-on experience in automating process and operation for medium organization. Strong record of success in creating robust IT services and infrastructures. Proven ability to bring the benefits of IT to solve business issues while managing costs and risks. Over 9 years of technology experience in operation & project management. Information & Communication Technology Management and Auditing. Business Development & Intelligent, Service Design & Implementation, Continual Service Improvement. 

IT Consultant at The Royal International Hotel - Abu Dhabi

November 2011 - December 2011

Advisor to Hotel Executive Management regarding IT Infrastructure of Systems & Services, Oversees the Implementation of the IT Components of Hotel, in Terms of Design, Configuration, Security, Business Best Practices.

IT Manager at Grand Belle Vue Hotel - Dubai

May 2009 - August 2011

Responsibilities: • Actively participate in the process of documenting & issuing standard operation procedures related to IT resources & systems. • Leads & Oversee Group Hotel Opening/ Renovation Projects for the Group, in U.A.E, Saudi Arabia & Jordan. • Identify, develop and implement IT contingency & business continuity plans and IT backup systems procedures and trial training. • Translate IT strategy into detailed S.M.A.R.T action plans and lead IT initiatives to serve business objectives effectively and ensure quality solutions implemented. • Provide IT users with scalability & flexibility through intensive support & training and written Standard Operation Procedures/Manual (SOP). • Preparing yearly Financial Plan with accordance Budget, Maintaining financial procedures and P/L monthly reports. • Manage relationship with suppliers / vendors, evaluating systematic solutions • Maintaining full documentation and log for IT Resources, Network Peripherals, Telecommunication Resources User Issues,Licenses. • Reviewing authority requirement and assisting Executive Projects Management. Selected Contributions: • Managing Structured Cabling Project (1500 points) including Environment Preparation (Data Center) according to authority requirement using HP & Otronics Products using TIA/EIA-492.  Managing CISCO Infrastructure Project (Voice & Data) included state of art Call Managers for IP Telephony Touch / Routing & Switching & Bandwidth Control and VPN / Wireless Networking.  Managing Website Development and Email Communication Project for Corporate Office as well as the Belle Vue Hotels Group. And supporting the application after moving to production.  Coordinating Hotel application deployment as Property Management including VingCard, Opera Xpress 5.0, Guest Service Center, Micros POS, Material Controls, Infor Sun Systems, HRM, Tiger IP Connect, Voice Messaging, Hotel Pro, XML Services, Help Desk & IT Inventory & Monitoring Systems, Guard Tour Systems, etc..

IT Manager at Moevenpick Resort Petra & Nabatean Castle Hotel

April 2007 - May 2009

Managing all aspects of IT projects & operation and continuous improvement (Migration), from Initiation to Support, through the process of evaluating, planning, acquiring, and implementation; within both hotels. Maintains all IT aspects through their lifecycle from Design, Transition, Operation, and Continuous Improvement. Selected Contributions:  Achieving 44% increase in IT Benchmarking Audit with Mövenpick Group within 6 months.  Reducing the disaster recovery impact up to 6 hours (Business Variable).  Domain Upgrade to Windows 2003 Server R2 in consistent with MH&R VPN, in Both Hotels.  PBAX replacement by fully IP Telephony Solution (Nortel CS1000E) Messaging Server and Application Gateway.  Re-design & arrange (Data & Communication Center) with the latest applicable standard in safety & Security.  Upgrade Network Infrastructure to CAT6 Cabling with Gigabit Switches  Guest In-Room Wireless/Wired Network Project Implement & Documentation.  Opera PMS 3.0 Installation / Ving Card Door Lock System / HRM ERP Bayan System / Guest Service Center.  Micros Fidelio Financial Module Installation / Material Control Upgrade / Micros 9700 Installation.  Implement Business Continuity Plan for all aspects of operation, Perform multiple drills.

IT Consultant at USAID Tourism Development

June 2007 - June 2007

* Installing & Deploy in-house Microsoft Exchange mail server replacing the old hosted solution!

IT Coordinator at Movenpick Resort & Spa Dead Sea

July 2006 - March 2007

* Domain Administrator (125 Users). * System Administrator. Fidelio Suite 6.0 and Opera PMS . * Micros POS 8700, control over 30 POS client. Maintaining and troubleshooting. * Ving Card Door Lock System 5.1. * Sky Soft Payroll & Personnel/Time Attendance. * Network Administrator, extend the wired & establish wireless network using 3Com/Nortel Route, Linksys 2100/D-Link switches & Wireless access points. Configuring Repeaters/Bridges. With documenting the whole network. * Digital Nortel Meridian PABX Administrator… * Using IT troubleshooting web application to improve the technical support for users & guests… * Sun Systems Migration & Installation from Fidelio Back Office Suite 6 * Material Control Migration from Fidelio Food & Beverage. * Opera PMS Migration from Fidelio Suite 6.0

IT Supervisor (Operation) at Belle Vue Hotel - Amman

August 2004 - July 2006

* Domain Administrator. Windows NT 4.0 Domain; DNS, DHCP, RAS, User & Server Management, Windows 98/2000/XP. ISA Server 2000/2004, Exchange Server 5.5 for Small Size Business (25 Users). * PMS Fidelio 6.2.20, Micros POS 3700, VingCard Door Lock System 3.1, JDS Payroll & Personnel/ Time Attendance, JDS Call Accounting System, Housing Accounting; Systems’ Manager. *Network Administrator, extend the wired & establish wireless network using SMC router, CISCO & Linksys switches & wireless access points. * Digital Lucent Operator PABX Administrator… * Responsible for three organizations, Belle Vue Hotel (4 stars hotel – 90 rooms) & two housing centers. * Domain Upgrade from Windows NT 4 to Windows 2003 Server. * Upgrading Microsoft Exchange (Email) Server from 5.0 to 2003 with replacing the email host from outside company to hotel servers.

IT Instructor at Jo.NET for Training & Development

October 2003 - July 2004

Instructor for following Courses: Object Oriented Programming. Java/C++ Application Programming. Java Server Pages Programming.

IT Operation Manager at Emirates Driving Institute (Member of Belhasa Group)

December 2011

• Bridge the gap between IT & Business Units by developing & executing Technology solutions. • Acting as Information owner in Data Security and disaster recovery planning & implementation process. • Perform full information system auditing and share result with top management IT & Managing Director. • Leads and conduct IT compliance audit projects and Gap analysis reporting and provides consulting services to IT Leadership to ensure projects meet legislative and organization requirement & objectives. • Ensuring IT Strategy alignment with vision & business objectives. • Takes initiative to develop and enhance current infrastructure and solutions used by the organization. • Responsible for procurement, installation and life cycle management of IT assets & resources. • Responsible for managing all technical aspects of IT (includes LAN, Firewalls, Servers, PCs, Microsoft Directory Services, Exchange Server, Oracle Database & Applications, Software license and usage) • Provides IT Consultation & Training services such as data management and staff training & orientation. • Establish Enterprise Helpdesk and perform complex support and troubleshooting, patches installation, in accordance to established procedure and SLA.

Applied Science University

1999 – 2003

Bachalor

Marketings, Technology, Risky Sports